Refund & Cancellation Policy
At Searchaly, we take pride in delivering high-quality Shopify development, redesign, SEO, and optimization services. Our goal is to ensure every client is fully satisfied with our work.
1. Project Initiation
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Once a project agreement is confirmed and initial payment is made, our team allocates resources and begins work immediately.
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Therefore, refunds are generally not available once the project has started, except under special circumstances outlined below.
2. Refund Eligibility
Refunds may be considered in the following cases:
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If the client cancels the project before work has started, a full refund of the advance payment will be issued.
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If Searchaly fails to deliver the agreed scope of work as per the project agreement.
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If both parties mutually agree to terminate the project before completion.
3. Non-Refundable Cases
Refunds will not be provided in cases such as:
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Change of mind by the client after project initiation.
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Client’s delay in providing required information, content, or approvals.
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Services already delivered and approved.
4. Revisions & Support
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We offer revisions within the scope defined in the agreement to ensure client satisfaction.
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Additional revisions or new requests outside the original scope will be treated as separate services.
5. Cancellation Policy
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Clients may request cancellation at any stage by contacting us directly.
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Any payments for completed milestones or approved work will remain non-refundable.
